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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-19-2015 04:20 AM

HP Recommended

Hi,

We have just purchased one of these devices, to use with our Panasonic KX-NCP500 SIP phone system.

 

Plugged it in and configured a SIP extension, with password, with the server address and for some reason it refuses to register.

 

What are we missing? we have tried to get advice elsewhere and cant seem to find the issue at all.

 

The phone is getting an DHCP IP no problems.

 

These are some of the lines from the phone logs:

 

000108.774|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 68.774 sec.
000108.776|app1 |*|03|Ctx [0] Registered [false]
000108.844|copy |4|03|Configuration of URL failed
000108.846|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000108.848|sip |4|03|Registration failed User: 192.168.0.101, Error Code:404 Not Found
000108.854|copy |4|03|Configuration of URL failed
000108.856|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000108.902|so |4|03|Could not find IP address for SNTP server.
000108.908|copy |4|03|Configuration of URL failed
000108.912|copy |4|03|Configuration of URL failed
000108.914|cfg |4|03|Prov|Download of master configuration file failed
000108.914|cfg |4|03|Prov|Trying to boot from existing configuration
000108.922|cfg |4|03|Prov|Not setting device parameters since configuration was not updated.
000108.922|cfg |*|03|Prov|Finished updating configuration


Thanks,


Matt

2 REPLIES 2

‎11-19-2015 04:45 AM

HP Recommended

Hello Mattbc,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

The Log shows:

 

000108.848|sip |4|03|Registration failed User: 192.168.0.101, Error Code:404 Not Found

This points to either having used the wrong User or some other issue.

 

The Polycom VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Above is a simple instruction for any SIP server as officially the instructions on how to setup a Polycom phone should come from the SIP Server supplier as they would have done the relevant interoperability testing.

 

Also look at:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

If the above does not get you any further please raise this with Panasonic support as they would have done the relevant interoperability testing.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-22-2016 09:02 AM

HP Recommended

Hi Matt

 

I'm in the same situation, Can i ask did you resolve this and if so what did you do?

 

Regards

 

Russ

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