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Soundstation IP 5000 cannot take external calls....

Occasional Visitor

Soundstation IP 5000 cannot take external calls....

I have a Mitel based 3300 system here. I found online how to configure a Soundstation IP 6000 and used that to setup the IP 5000. I can take aand receive internal calls with and I can call externally with it. When I try to call it, the call goes to our call center instead. I have made sure the class of service is set correctly here and on. Does anyone have any idea, it seems that I almost have the IP 5000 set correctly except for this one problem.

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Polycom Employee & Community Manager

Re: Soundstation IP 5000 cannot take external calls....

Hello oheuston,

welcome to the Polycom Community.

Not that it really matters for your issue but it is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In regards to your actual issue I cannot help you with as you can make and receive internal calls just fine so I suggest you work with Mitel on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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