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Soundstation IP 5000 cannot take external calls....

Occasional Visitor

Soundstation IP 5000 cannot take external calls....

I have a Mitel based 3300 system here. I found online how to configure a Soundstation IP 6000 and used that to setup the IP 5000. I can take aand receive internal calls with and I can call externally with it. When I try to call it, the call goes to our call center instead. I have made sure the class of service is set correctly here and on. Does anyone have any idea, it seems that I almost have the IP 5000 set correctly except for this one problem.

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Polycom Employee & Community Manager

Re: Soundstation IP 5000 cannot take external calls....

Hello oheuston,

welcome to the Polycom Community.

Not that it really matters for your issue but it is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In regards to your actual issue I cannot help you with as you can make and receive internal calls just fine so I suggest you work with Mitel on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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