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Soundstation IP 5000 no ip with dhcp

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Occasional Visitor

Soundstation IP 5000 no ip with dhcp

Hi,

 

I have a Soundstation IP 5000 that cannot get an ip on dhcp. I tried resetting multiple times with no succes. My others Soundstation IP 5000 all work except for this one. I do not have a provisioning server.

 

Please help me!

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Soundstation IP 5000 no ip with dhcp

Hello @MLaurin7 ,

 

Welcome to the Poly Community.

  • Are all the devices run the same software?
  • Can you assign a manual IP?
  • Is this the same network/subnet?
  • Does another IP5000 work on this network connection?
  • What is the history of the device aka is this brand new?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Soundstation IP 5000 no ip with dhcp

  • Are all the devices run the same software? Can't tell.
  • Can you assign a manual IP? Yes but no lan activity with static ip.
  • Is this the same network/subnet? Yes
  • Does another IP5000 work on this network connection? Yes
  • What is the history of the device aka is this brand new? Not new, but never used before.

 

I tried to update from Polycom server and I get this error: Cannot contact boot server following Error, application is not present.

Message 3 of 6
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Polycom Employee & Community Manager

Re: Soundstation IP 5000 no ip with dhcp

Hello @MLaurin7 ,

 

From our FAQ:

 

Sep 27, 2012 QuestionI get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

 

It sounds like you wiped the software of the device.

 

Please follow the above and update to the latest supported version UC Software 4.0.15


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: Soundstation IP 5000 no ip with dhcp

I setup the ftp with all the files and pointed the Soundstation IP 5000 to it. It's not working. I still don't have lan activity, even with static ip on.

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Soundstation IP 5000 no ip with dhcp

Hello @MLaurin7 ,

 

We will have to assume the unit is defective. For further testing, you would need to open a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6