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Soundstation IP 560 bottom round port

SOLVED
Convergint
Occasional Contributor

Soundstation IP 560 bottom round port

On all our phones there looks to be a 3.5mm headphone jack on the bottom right.  I can't find in the documentation on what this port is used for nor does it show any icon on the phonesets indicating a hint.

 

Can anyone tell me if it actually does anything?

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Convergint
Occasional Contributor

Re: Soundstation IP 560 bottom round port

I am not talking about the back of the phone, those RJ9/11 ports are clearly marked and understandable, it is on the bottom right bezel portion.  There is a small round hole similar to those 3.5mm jacks for headphones.

 

However, I just figured it out now as we had a dead unit that I opened up and discovered that it's actually the microphone for the speakerphone option and you can't actually plug anything in there.

View solution in original post

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 560 bottom round port

Hello @Convergint,

welcome back to the Polycom community.

Your old post => here <= is still open / pending as you have not marked it either as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

 

For your new question Polycom phones usually have a RJ11 connector which is clearly marked via an Icon for the headset. I am unsure if this is some aftermarket addition or anything else.

 

A photo may help but it is nothing an end user could use..


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 3
Convergint
Occasional Contributor

Re: Soundstation IP 560 bottom round port

I am not talking about the back of the phone, those RJ9/11 ports are clearly marked and understandable, it is on the bottom right bezel portion.  There is a small round hole similar to those 3.5mm jacks for headphones.

 

However, I just figured it out now as we had a dead unit that I opened up and discovered that it's actually the microphone for the speakerphone option and you can't actually plug anything in there.

View solution in original post

Message 3 of 3