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‎01-27-2014 08:34 AM

HP Recommended

Two of my Soundstation IP 6000 phones cannot connect to boot server using existing configuration, error loading <ethernet address>.cfg and the phone keeps rebooting.

I tried rebooting the phone myself but to no avail.

Please what do you suggest?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2014 08:47 AM

HP Recommended

Hello dmkpuje,

 

my prior response to your other post already highlighted the Community FAQ. 

 

The existence of such is quite common for internet forums and can be used if the community search does not deliver the relevant search results.

 

For you new above question the community's VoIP => FAQ <= again contains this post here:

 

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

 

it also contains

 

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

Please check the above and before posting any new topics ensure you exhausted the community search and checked against the community FAQ.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-27-2014 08:47 AM

HP Recommended

Hello dmkpuje,

 

my prior response to your other post already highlighted the Community FAQ. 

 

The existence of such is quite common for internet forums and can be used if the community search does not deliver the relevant search results.

 

For you new above question the community's VoIP => FAQ <= again contains this post here:

 

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

 

it also contains

 

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

Please check the above and before posting any new topics ensure you exhausted the community search and checked against the community FAQ.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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