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Soundstation IP 6000: Cannot make and receive calls

Occasional Contributor

Soundstation IP 6000: Cannot make and receive calls

Two of such phones cannot make and receive calls. I have rebooted and restarted the phones but to no avail. Pls what do you suggest?


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Polycom Employee & Community Manager

Re: Soundstation IP 6000: Cannot make and receive calls

Hello dmkpuje,

welcome to the Polycom Community.


It is always useful to state if this is a new install or a new issue.

The community's VoIP => FAQ <= contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Above explains how the display of the phone can be used to determine the registration status of the phone.


You can then in addition follow this:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above explains how to use wireshark or the phone's logs to troubleshoot VoIP related issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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