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Soundstation IP 6000: Cannot make and receive calls

Occasional Contributor

Soundstation IP 6000: Cannot make and receive calls

Two of such phones cannot make and receive calls. I have rebooted and restarted the phones but to no avail. Pls what do you suggest?


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Polycom Employee & Community Manager

Re: Soundstation IP 6000: Cannot make and receive calls

Hello dmkpuje,

welcome to the Polycom Community.


It is always useful to state if this is a new install or a new issue.

The community's VoIP => FAQ <= contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Above explains how the display of the phone can be used to determine the registration status of the phone.


You can then in addition follow this:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above explains how to use wireshark or the phone's logs to troubleshoot VoIP related issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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