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Soundstation IP 6000: Cldnt Connect to boot server using existing configuration

SOLVED
dmkpuje
Occasional Contributor

Soundstation IP 6000: Cldnt Connect to boot server using existing configuration

Two of my phones keep showing -

Could not connect to boot server using existing configuration, error loading <ethernet address>.cfg

- on the screen anytime they try to boot and then keep rebooting.

I have rebooted the phones myself several times, even checking the network configurations, setting and resetting but to no avail.

Please what do you suggest?

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000: Cldnt Connect to boot server using existing configuration

Hello,

 

I will close this post as you have already started multiple other post's => here <=

 

Please check the above and before posting any new topics ensure you exhausted the community search and checked against the community FAQ.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000: Cldnt Connect to boot server using existing configuration

Hello,

 

I will close this post as you have already started multiple other post's => here <=

 

Please check the above and before posting any new topics ensure you exhausted the community search and checked against the community FAQ.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2