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Soundstation IP 6000 NO GUI nor DHCP

SOLVED
trosky777
Occasional Visitor

Soundstation IP 6000 NO GUI nor DHCP

Recently started working with these phones and i've tried upgrading the phone.

 

Downloaded and extracted Polycom_UC_Software_4_0_11_rts15_release_sig_split.zip which is compatible with my 3111-15600-001.sip version.

If i setup static ip, the phone connects to my ftp server and downloads all the information needed withouth a proble, BUT, the GUI never works.

if i set the mode to DHCP, it hangs on waiting on network to initialize.

 

In my FTP server i have the following files for the boot and the upgrade. Picture Attached.

 

Model: SoundStation IP 6000

Assembly:3111-15600-001 Rev:H
Bootblock: 2.8.0_15600-001.0016
BootROM: 4.1.3.0052

Sip Version: 3.1.3.0439

 

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 NO GUI nor DHCP

Hello trosky777,

welcome to the Polycom Community.

 

You also need the Updater / Upgrader


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Check the Updating to UCS 4.x.x: section


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 NO GUI nor DHCP

Hello trosky777,

welcome to the Polycom Community.

 

You also need the Updater / Upgrader


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Check the Updating to UCS 4.x.x: section


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 10
trosky777
Occasional Visitor

Re: Soundstation IP 6000 NO GUI nor DHCP

thanks for that solution, i hadn't found the rom updater.

nevertheless, i've tried using the provision *.cfg so that it auto provisions, but it seems that the device reads the information yet doesn't apply the changes. below is a snapshot of the config.

 

 

03/15/2017 16:46:27 (10.1.1.222<--10.1.1.74:21) "227 Entering Passive Mode (10,1,1,74,210,148)"
03/15/2017 16:46:27 (10.1.1.222-->10.1.1.74:21) "TYPE I"
03/15/2017 16:46:27 (10.1.1.222<--10.1.1.74:21) "200 Type set to I."
03/15/2017 16:46:27 (10.1.1.222-->10.1.1.74:21) "SIZE 0004f2f6d16e.cfg"
03/15/2017 16:46:27 (10.1.1.222<--10.1.1.74:21) "213 4628"
03/15/2017 16:46:27 (10.1.1.222-->10.1.1.74:21) "RETR 0004f2f6d16e.cfg"
03/15/2017 16:46:27 (10.1.1.222<--10.1.1.74:21) "150 Opening BINARY mode data connection for 0004f2f6d16e.cfg (4628 bytes)."
03/15/2017 16:46:27 (10.1.1.222<--10.1.1.74:21) "226 Transfer complete (18.512 KB/s)."

 

 

Message 3 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 NO GUI nor DHCP

Hello trosky777,

First things first.

 

  • Did you manage to update the Phone?
    Yes or no?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
trosky777
Occasional Visitor

Re: Soundstation IP 6000 NO GUI nor DHCP

yes the phones were updated perfectly. your solution worked out perfect.

Message 5 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 NO GUI nor DHCP

Hello trosky777,

you mention the 0004f2f6d16e.cfg

 

Did you specify within this file in the CONFIG_FILES="" a file with the configuration you shared the screenshot of or did you simply add this configuration within the 0004f2f6d16e.cfg file ?

 

Please post some logs from the phone

 

Settings > Logging > Module Log Level Limits > Configuration > Event 3

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
trosky777
Occasional Visitor

Re: Soundstation IP 6000 NO GUI nor DHCP

this config file is added with the <mac>.cfg on the default root directory of the ftp. but i have no config_files defined on the application part of this file.

Message 7 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 NO GUI nor DHCP

Hello trosky777,

you need to use the config_files="" section to specify the file(s) you want to load which contain the configuration you want to be loaded.

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
trosky777
Occasional Visitor

Re: Soundstation IP 6000 NO GUI nor DHCP

This is the error im getting now.

 

 

 

000006.445|sec |*|03|Initial log entry. Current logging level 4
000006.445|cfg |2|03|Prm|cfgParamCbGenericSet set DefaultCbRestart(48) to 402b37e2 0.
000006.445|cfg |2|03|Prm|cfgParamCbGenericSet set DefaultCbReboot(47) to 406e7100 0.
000006.447|so |*|03|Configuration files: 0004f2f6d16e.cfg
000006.447|so |*|03|Configuration file "0004f2f6d16e.cfg" SHA1 digest: 82BA1497C0AC71F68C571C302632F7EA3F3CF284
000006.447|cfg |3|03|Prm|Configuration file(s) statistics: 7 valid parameters found.
000006.447|cfg |4|03|Prm|Configuration file(s) statistics: 29 parameters were invalid and could not be interpreted.
000006.447|cfg |3|03|Prm|Configuration file(s) statistics: 6 parameter values have been used. 0 parameter values were set more than once
000006.447|cfg |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000006.447|cfg |3|03|Prm|Web configuration statistics: 3 valid parameters found.
000006.447|cfg |3|03|Prm|Web configuration statistics: 3 parameter values have been used. 0 parameter values were set more than once
000006.447|cfg |3|03|Prm|Local configuration statistics: 0 valid parameters found.
000006.447|cfg |3|03|Prm|Local configuration statistics: 0 parameter values have been used. 0 parameter values were set more than once
000006.447|cfg |3|03|Prm|Ram configuration statistics: 0 valid parameters found.
000006.447|cfg |3|03|Prm|Ram configuration statistics: 0 parameter values have been used. 0 parameter values were set more than once
000006.447|cfg |0|03|Prm|Could not find array status 237 1
000006.447|cfg |0|03|Prm|Could not find array status 237 2
000006.447|cfg |0|03|Prm|Could not find array status 237 3

 

this is my configuration [mac].cfg

 

<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->
<!-- $RCSfile$ $Revision: 155255 $ -->
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="[mac].cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY="">
</APPLICATION>
<polycomConfig>
<reg
reg.1.address="4262"
reg.1.auth.password="ji2NY2iqRc415T_-"
reg.1.auth.userId="4262"
reg.1.displayName="Think Tank"
reg.1.label="Think Tank"
reg.1.outboundProxy.address="ccccccccccccccccc"
reg.1.outboundProxy.transport="5060"
/>
</polycomConfig>

 

Message 9 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 NO GUI nor DHCP

You do not add any configuration into this file. You load a file via the mac.cfg as explained in the linked FAQ posts

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10