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Soundstation IP 6000 - Red Blinking Lights

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Occasional Visitor

Soundstation IP 6000 - Red Blinking Lights

I have 3 Soundstation IP 6000 that I had originally configured and provisioned with the help of my VOIP provider, but when I deployed them only was successfully powered on and 2 now have blinking red lights with no menu (no bootup sequence, etc). Can you please advise on what to do to troubleshoot?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Soundstation IP 6000 - Red Blinking Lights

Hello deux4ever,

welcome to the Polycom Community.

We had a similar discussion => here <= already but nobody within the post has yet followed this up with our support team and shipped some phones to us so we can analyze this.

 

What are the MAC Addresses of these phones?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Soundstation IP 6000 - Red Blinking Lights

Would it be possible to email or send you a private message with the mac addresses?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Soundstation IP 6000 - Red Blinking Lights

Hello ,

yes simply use the community mail system.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4