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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-12-2016 04:39 AM

HP Recommended

I am having difficulty in getting a Soundstation IP 6000 to register with Cisco Call Manager 9.1

I am getting the following on the phone

000059.869|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 59.869 sec.
000059.871|app1 |*|03|Ctx [0] Registered [false]
000059.874|app1 |5|03|Corporate directory instance does not exists.
000059.896|sip  |4|03|Registration failed User: 76575, Error Code:500 Internal Server Error
000059.902|copy |4|03|Configuration of URL failed

 

I've never had a 500 error when registering a SIP phone before?

2 REPLIES 2

‎08-12-2016 05:19 AM

HP Recommended

Hello Peter_NUH,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 17, 2014 Question:Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)?

Resolution: Please check => here <=

 

Did you follow the above ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-12-2016 06:04 AM

HP Recommended

Hi,

 

Yes I did follow the guide, the issue seems have to resoved itself after a reboot of the phone.

 

Thanks

 

Pete

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