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Soundstation IP 6000 Registration Failed 500 Cisco Call Manager

Peter_NUH
Occasional Visitor

Soundstation IP 6000 Registration Failed 500 Cisco Call Manager

I am having difficulty in getting a Soundstation IP 6000 to register with Cisco Call Manager 9.1

I am getting the following on the phone

000059.869|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 59.869 sec.
000059.871|app1 |*|03|Ctx [0] Registered [false]
000059.874|app1 |5|03|Corporate directory instance does not exists.
000059.896|sip  |4|03|Registration failed User: 76575, Error Code:500 Internal Server Error
000059.902|copy |4|03|Configuration of URL failed

 

I've never had a 500 error when registering a SIP phone before?

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 6000 Registration Failed 500 Cisco Call Manager

Hello Peter_NUH,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 17, 2014 Question:Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)?

Resolution: Please check => here <=

 

Did you follow the above ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Peter_NUH
Occasional Visitor

Re: Soundstation IP 6000 Registration Failed 500 Cisco Call Manager

Hi,

 

Yes I did follow the guide, the issue seems have to resoved itself after a reboot of the phone.

 

Thanks

 

Pete

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