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Soundstation IP 6000 Vonage Setup

Occasional Visitor

Soundstation IP 6000 Vonage Setup

First off I just want to say that I will NEVER recommend buying another polycom phone.  Customer support is almost as important as the actual product and to say that you won't assist me because I am not a certified VOIP partner after I spent $600+ on a phone is absolute BS.


Ok , now that I jumped off the soapbox.  I am trying to configure this POS phone to work with Vonage but every time I point it to the provisioning server it goes in a constant loop of rebooting and trying to download the cfg file.  I set it up on Friday and it was still looping when I came back to work Monday.  I have spent several hours on the phone with Vonage(at least someone still cares about customer support) trying to resolve this until they finally gave up and sent me here.  I have several Yealink phones all working pefectly


Does anyone have any addition information on setting this phone up to work with Vonage or do I have a $600 paperweight? 

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Polycom Employee & Community Manager

Re: Soundstation IP 6000 Vonage Setup

Hello @jrowe-morrismfg,

welcome to the Polycom Community.


Is this a brand new unit or a used unit?


What does the phone display and how about posting a Video so we can see the messages?


Does the phone even reach Vonage's server and what can they see in the phone logs?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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