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- Poly Phones
- Desk and IP Conference Phones
- Soundstation IP 6000 rebooting during calls
Create an account on the HP Community to personalize your profile and ask a question
11-19-2013 10:29 AM
I have a user saying that their IP 6000 is rebooting in the midst of calls. The phone info is below. Any ideas why this is happening? Are there certain timers that would override an active call?
Phone Model SoundStation IP 6000
Part Number 3111-15600-001 Rev. B
SIP Software Version 3.3.3.0069
BootROM Software Version 4.3.1.0887
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Accepted Solutions
11-19-2013 11:25 AM
Hello Davidk,
welcome to the Polycom Community.
A good starting point would be to run a current Software. This is either UCS 3.3.5 or UCS 4.0.4
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Once above is setup a log file will be written to the server that you can check against any issues.
In addition, once update and factory reset, I suggest just to follow this post here:
Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-19-2013 11:25 AM
Hello Davidk,
welcome to the Polycom Community.
A good starting point would be to run a current Software. This is either UCS 3.3.5 or UCS 4.0.4
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Once above is setup a log file will be written to the server that you can check against any issues.
In addition, once update and factory reset, I suggest just to follow this post here:
Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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