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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-14-2012 02:03 PM

HP Recommended

I am having trouble joining to calls together.  Here is the process I am using, am I doing something wrong?

 

Dial phone A

Press conference

Dial phone B

Press conference

 

At this point, phone A and the IP6000 are talking and phone B is still hearing hold music.

 

App Version - 4.0.2.11307

Bootblock - 3.0.2.0024

Updater - 5.0.1.10553

PBX=Vertical Wave IP 2500

 

Any help, ideas, or suggestions would be appreciated.

 

1 REPLY 1

‎09-14-2012 03:13 PM

HP Recommended

Hello Dan,

welcome to the Polycom Community.

I can only suggest to check via a Wireshark trace to see what signaling is passed between the SIP PABX and the phone and possibly compare it to another device.

 

I am unable to troubleshoot this for you but you can post your results here and another community member may help you.

 

If above all fails please raise a support ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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