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Soundstation IP 7000 3 way conference calling

Joseph
Occasional Visitor

Soundstation IP 7000 3 way conference calling

Hi,

 I have been truing to conduct a 3 way conference call on my soundtsation IP 7000, however when the second party is connected, and phone display "Active:Conference", i am still unable to hear the second party and they cannot hear either one of us. The system is connected to a Panasonic KX TDA200 with active SIP license

 

thanks,

Joseph

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 3 way conference calling

Hello @Joseph ,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition please check this:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Joseph
Occasional Visitor

Re: Soundstation IP 7000 3 way conference calling

hi Steffen

 

I am using SIP software version 3.3.3.0069 and bootrom software version 4.3.1.0887 

 

kind regards,

Joseph

   

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 3 way conference calling

Hello @Joseph ,

SIP Software 3.3.3 has not been a supported software for years.

 

Please upgrade to UC Software 4.0.13 and re-test.

 

Instructions can be found in via the FAQ and/or Community search.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4