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Soundstation IP 7000 DTMF does not work on Cisco Callmanager

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Occasional Contributor

Soundstation IP 7000 DTMF does not work on Cisco Callmanager

We are piloting Cisco's Unified Communcations Manager version 9 with a Polycom Soundstation IP 7000.  We're able to make calls but once the call is connected, the DTMF does not work. We're not able to enter codes for conference calls or navigate menus. Any ideas?  This worked on our Callmanager 7.x

 

Thanks

Jim

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Soundstation IP 7000 DTMF does not work on Cisco Callmanager

Hello Jim,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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