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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

One of our customers has a:

 

Model: Polycom SoundStation IP 7000

Part No: 2201-40000-001

SN: 0004F2F9CEAB 

Rev.AJ

 

When it boots it now it just goes to a splash screen with the Polycom logo and goes no further then that. The lights on all 3 legs turn solid red. It does not get an IP Address and none of the buttons do anything. The firmware seems messed up. Attached is photo of issue.

 

Any Suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @mike_thinkCSC,

End Customer usually have access via => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello @mike_thinkCSC,

welcome to the Polycom Community.

The Unit was sold via SCANSOURCE COMMUNICATIONS back in 29/12/2015 so it is over 2 years old.

 

When an error like that manifests itself usually only a RMA can help as the unit is defective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

How do I go about submitted an RMA. Is that done through Polycom or through the re-seller we purcahsed the phones from?

HP Recommended

Hello @mike_thinkCSC,

End Customer usually have access via => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you @SteffenBaierUK, I submitted a Service Request for RMA. 

HP Recommended

"Solved! Go to Solution."

 

brings me to "Poly Online Support Center" and not the solution. Please update this, I ran into the same issue and would like to fix it

HP Recommended

Hello @raysun ,

 

Welcome to the Poly Community.

As outlined in this and other posts the only solution is an RMA. There is no other fix for this. The fix to the solution is via our RMA portal. This depends on the warranty status of your device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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