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Soundstation IP 7000 Stuck at Splash Screen

SOLVED
mike_thinkCSC
Occasional Visitor

Soundstation IP 7000 Stuck at Splash Screen

One of our customers has a:

 

Model: Polycom SoundStation IP 7000

Part No: 2201-40000-001

SN: 0004F2F9CEAB 

Rev.AJ

 

When it boots it now it just goes to a splash screen with the Polycom logo and goes no further then that. The lights on all 3 legs turn solid red. It does not get an IP Address and none of the buttons do anything. The firmware seems messed up. Attached is photo of issue.

 

Any Suggestions?

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 Stuck at Splash Screen

Hello @mike_thinkCSC,

End Customer usually have access via => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 Stuck at Splash Screen

Hello @mike_thinkCSC,

welcome to the Polycom Community.

The Unit was sold via SCANSOURCE COMMUNICATIONS back in 29/12/2015 so it is over 2 years old.

 

When an error like that manifests itself usually only a RMA can help as the unit is defective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
mike_thinkCSC
Occasional Visitor

Re: Soundstation IP 7000 Stuck at Splash Screen

How do I go about submitted an RMA. Is that done through Polycom or through the re-seller we purcahsed the phones from?

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 Stuck at Splash Screen

Hello @mike_thinkCSC,

End Customer usually have access via => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
mike_thinkCSC
Occasional Visitor

Re: Soundstation IP 7000 Stuck at Splash Screen

Thank you @SteffenBaierUK, I submitted a Service Request for RMA. 

Message 5 of 7
raysun
Occasional Visitor

Re: Soundstation IP 7000 Stuck at Splash Screen

"Solved! Go to Solution."

 

brings me to "Poly Online Support Center" and not the solution. Please update this, I ran into the same issue and would like to fix it

Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 Stuck at Splash Screen

Hello @raysun ,

 

Welcome to the Poly Community.

As outlined in this and other posts the only solution is an RMA. There is no other fix for this. The fix to the solution is via our RMA portal. This depends on the warranty status of your device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7