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Soundstation IP 7000 - Unable to access Menu/Advanced Settings Cannot perform factory reset.

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Occasional Visitor

Soundstation IP 7000 - Unable to access Menu/Advanced Settings Cannot perform factory reset.

We just started coming back to the office after being away for 3+ months due to CV19.
 
Our IP 7000 only displays the Polycom splash screen when it powers up, the 3 lights change from green to red on the speakers. The display does stay lit, but blank.
 
Try pressing Menu key, but no response.
 
It is powered over IP and I plugged into 3 different working ports where we have IP office phones which work & same result as above. I tried to connect an ethernet cable from laptop to IP 7000 & it doesn't power.
 
Not sure if it is dead, but it is still getting power.  Any suggestions before we buy a new model?
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Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Soundstation IP 7000 - Unable to access Menu/Advanced Settings Cannot perform factory reset.

Hello @thejah ,

 

Welcome to the Poly Community.

Based on similar reports within this community the device, unfortunately, is defective and you would require to purchase a new unit.

 

Not knowing any details bout the age and/or serial number we cannot look up the item.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Soundstation IP 7000 - Unable to access Menu/Advanced Settings Cannot perform factory reset.

Hello @thejah ,

 

Welcome to the Poly Community.

Based on similar reports within this community the device, unfortunately, is defective and you would require to purchase a new unit.

 

Not knowing any details bout the age and/or serial number we cannot look up the item.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Occasional Visitor

Re: Soundstation IP 7000 - Unable to access Menu/Advanced Settings Cannot perform factory reset.

Steffen,

 

Thanks for quick response. Unit is easily over 8 years old, so I think we have been fortunate to get that much time and through 2 office moves.

 

Be safe & best of health. 

Message 3 of 3