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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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We just started coming back to the office after being away for 3+ months due to CV19.
 
Our IP 7000 only displays the Polycom splash screen when it powers up, the 3 lights change from green to red on the speakers. The display does stay lit, but blank.
 
Try pressing Menu key, but no response.
 
It is powered over IP and I plugged into 3 different working ports where we have IP office phones which work & same result as above. I tried to connect an ethernet cable from laptop to IP 7000 & it doesn't power.
 
Not sure if it is dead, but it is still getting power.  Any suggestions before we buy a new model?
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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @thejah ,

 

Welcome to the Poly Community.

Based on similar reports within this community the device, unfortunately, is defective and you would require to purchase a new unit.

 

Not knowing any details bout the age and/or serial number we cannot look up the item.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @thejah ,

 

Welcome to the Poly Community.

Based on similar reports within this community the device, unfortunately, is defective and you would require to purchase a new unit.

 

Not knowing any details bout the age and/or serial number we cannot look up the item.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

Thanks for quick response. Unit is easily over 8 years old, so I think we have been fortunate to get that much time and through 2 office moves.

 

Be safe & best of health. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.