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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-25-2015 03:38 PM

HP Recommended

Hello, 

 

I'm helping a non-profit I volunteer with fix a problem with their IP 7000 conference room phone. The phone had been unplugged for a few months while moving, and when plugged back in, it got stuck on a screen that said: "Updating BootROM please wait". It has now been plugged into the network for about a week, and continues to be stuck on this screen. When the network cable (with PoE) is unplugged and plugged back in, it goes right back to this screen. The service provider we are using is RingCentral. 


Thanks in advance for the help!

Jim

1 REPLY 1

‎07-25-2015 09:05 PM

HP Recommended
Hello Jim

Search for the below FAQ post

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

It explains how to setup your own server and this will also enable the phone to upload the logs

Replied via a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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