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Soundstation IP 7000 and HDX

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jryandrum
Visitor

Soundstation IP 7000 and HDX

Hello!

 

Apologies if this has been covered already, though I have looked through the forums for a while.

 

I have an HDX 7000 (software 3.1.3-38278) and a SoundStation IP 7000 (latest UC software 4.0.8.1608).

 

I am trying to integrate the SoundStation IP 7000 for use with the HDX (HDX is already setup). In the manual I see that I need to go to Settings>Advanced>Admin Settings>HDX Extension and set that to the same as the already setup HDX extension.

 

However, I do not have this as an option on the IP 7000.

 

What am I missing?

 

As a note, the IP 7000 is not registered with our PBX (CUCM) at the moment.

 

Jason Ryan

Message 1 of 3
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 and HDX

Hello Jason Ryan,

welcome to the Polycom Community.

Is the SSIP7000 connected to the HDX / GroupSeries via the CLink cable ?

 

If yes then the menu should display it:

 

HDX_Extension.JPG

 

HDX_Extension_02.JPG

 

If there is no CLINK connection and only a Ethernet cable then the menu does not appear.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 and HDX

Hello Jason Ryan,

welcome to the Polycom Community.

Is the SSIP7000 connected to the HDX / GroupSeries via the CLink cable ?

 

If yes then the menu should display it:

 

HDX_Extension.JPG

 

HDX_Extension_02.JPG

 

If there is no CLINK connection and only a Ethernet cable then the menu does not appear.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
jryandrum
Visitor

Re: Soundstation IP 7000 and HDX

Steffen,


Thank you, that was it!

 

Side question, calling from the IP 7000 is working and the video is good. The remote station can hear me but I cant hear them.

 

I recall a document that specified the HDX/IP 7000 audio out scenarios.

 

Do you know where that might be?

 

Jason Ryan

Message 3 of 3