Re: Soundstation IP 7000 issues.

Maggost · ‎12-06-2011

Good evening.

I would like to know how can i fix a weird problem that is happening right now with this Polycom model.

The phone is connected trough an ethernet cable which supplies with energy and it gives a dynamic IP, but when i make a call to any type of phone (local, outside of the office, in the country or the world) people can hear me but they dont.

I made the voice test and i works fine, i didnt make any changes on the configuration.

Any help? thanks.

SteffenBaierUK · ‎12-07-2011

Hello Maggost,

welcome to the Polycom Community.

It sounds like your Firewall is blocking some of the Traffic and your IT Department needs to setup a rule to match the ports used.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Maggost · ‎12-07-2011

Hello Steffen.

The firewall configuration has not been changed since we bought the telephone, 2 days ago was working fine and now we are having this issue.

Maggost · ‎12-07-2011

Bump.

I am still looking for some help.

SteffenBaierUK · ‎12-07-2011

Hello Maggost,

the Polycom Community is not a replacement for the support process.

If this worked before and you are sure that you have not made any changes you should liaise with your Polycom Reseller and/or Polycom support.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's