• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Good evening.

 

I would like to know how can i fix a weird problem that is happening right now with this Polycom model.

 

The phone is connected trough an ethernet cable which supplies with energy and it gives a dynamic IP, but when i make a call to any type of phone (local, outside of the office, in the country or the world) people can hear me but they dont.

 

I made the voice test and i works fine, i didnt make any changes on the configuration.

 

Any help? thanks.

4 REPLIES 4
HP Recommended

Hello Maggost,

 

welcome to the Polycom Community.

 

It sounds like your Firewall is blocking some of the Traffic and your IT Department needs to setup a rule to match the ports used.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen.

 

The firewall configuration has not been changed since we bought the telephone, 2 days ago was working fine and now we are having this issue.

HP Recommended

Bump.

 

I am still looking for some help.

HP Recommended

Hello Maggost,

 

the Polycom Community is not a replacement for the support process.

 

If this worked before and you are sure that you have not made any changes you should liaise with your Polycom Reseller and/or Polycom support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.