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Soundstation IP 7000 - no digits entered - issues entered in meeting id's

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Occasional Contributor

Soundstation IP 7000 - no digits entered - issues entered in meeting id's

Hello,

 

we recently just purchased a soundstation ip 7000, we can dial out, receive calls in, etc.  But when we call into a conference line (webex, goto meeting, etc) and enter in the meeting id, it does not accept the digits we put in.  It will say the no digits entered or incorrect digits, etc. 

 

Anyone have any ideas??

Message 1 of 6
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Accepted Solutions
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Occasional Contributor

Re: Soundstation IP 7000 - no digits entered - issues entered in meeting id's

It looks like we resolved the issue by enabling "require DTMF reception" and "Media Termination Point Required"  in the phone config in Call Manager.

 

 

View solution in original post

Message 5 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Soundstation IP 7000 - no digits entered - issues entered in meeting id's

Hello sross79,

welcome to the Polycom Community.

The communitys VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Contributor

Re: Soundstation IP 7000 - no digits entered - issues entered in meeting id's

Thanks Steffen

 

So i checked CUCM and the payload is correct for the SIP profile and we have no prefrence set on the SIP trunks regarding DTMF Signaling Method.  So i believe the next step is to set RFC2976 on the device itself.  This is our only polycom phone so we dont have a proper provisioning server and you cannot change this setting from the web admin. 

 

So if i use our tftp server as a boot server for the polycom to go there ; does the polycom upload its config to tftp server as well? how to get the whole config off of it to edit it?

 

Thanks,

Message 3 of 6
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Polycom Employee & Community Manager

Re: Soundstation IP 7000 - no digits entered - issues entered in meeting id's

Hello sross79,

 

my initial reply already contains a link to this post from the FAQ here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

 

In addition the FAQ also contains this post here:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Above explains that since UCS 4.0.0 you can import configuration files.

 

All details about Provisioning and Configuration and many other things is explained within the FAQ or the Admin Guide matching your yet unknown software version.

 

If you require further support it may be advisable to contact your Polycom reseller.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Contributor

Re: Soundstation IP 7000 - no digits entered - issues entered in meeting id's

It looks like we resolved the issue by enabling "require DTMF reception" and "Media Termination Point Required"  in the phone config in Call Manager.

 

 

View solution in original post

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Soundstation IP 7000 - no digits entered - issues entered in meeting id's

Hello all,

 

Polycom Soundstations are now supported on the Cisco CUCM platform.

 

Please check => here <= for more details.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6