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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-01-2018 10:27 AM

HP Recommended

I am new to Polycom conference phones we were using Cisco 8831 phones. We are using Cisco CUCM version 10.5.2.1 and the IP 7000 is not displaying the correct time. The date is correct and both date and time are not flashing. The SNTP server is set to north-america.pool.ntp.org and the time zone is GMT -6 Central Time USA and the SNTP Resync period is 86400. These phones were installed two days ago. Thanks,

 

4 REPLIES 4

‎03-01-2018 11:28 AM

HP Recommended

Hello @telcom34,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

It would be great if you could provide in addition some kind of details if this for example simply does not display the correct time zone or if the time is totally off.

 

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

The above FAQ has some great info and shows how to get logs etc.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-01-2018 11:42 AM

HP Recommended

Phone Info: Model Soundstation IP 7000, part number 3111-40000-001 Rev: P, mac address 64:16:7F:06:29:6F, UC software 4.0.2.11307, BootRom Software version 5.0.2.12692. The time is now 12:40P and the both phones have 6:40PM.

Was this reply helpful? Yes No

‎03-01-2018 11:45 AM

HP Recommended

Hello @telcom34,

You are using an unsupported software. Please upgrade to UC Software 4.0.13

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The Phone in question was sold via NETXUSA back in 13/10/2016 so if you struggle they can support you.


End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-15-2018 08:18 AM

HP Recommended

We returned the IP 5000 and IP 7000 phones because we could not download the software to the phones using FTP. We are looking to purchase the Soundstation Duo is there a particular software issue that we need to have these phones for our Cisco CUCM version 10.5.2.1?

 

Thanks,

 

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