My SoudStation IP 7000 works fine to call with but I have a problem when calling into someones teleconference where I am supposed to log in with a meeting code. It seems as the Dual Tone function does not work (there is no response on the phone that I have entered any meeting code at all).
I have tried to update the software but without success so I guess there is some kind of set-up that is incorrect. Good to know is that we do not have a "Provisioning Server".
I would appreciate any support with potential ways of solving the problem since I have tried to find support on the forum without success.
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system
Resolution: Please check => here <=
Depending on the Software version you may need a provisioning server but this is all described in the FAQ as well.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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