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Soundstation IP 7000 problem to connect to teleconferences with Dual Tone

Philip
Occasional Visitor

Soundstation IP 7000 problem to connect to teleconferences with Dual Tone

Hi,

 

My SoudStation IP 7000 works fine to call with but I have a problem when calling into someones teleconference where I am supposed to log in with a meeting code. It seems as the Dual Tone function does not work (there is no response on the phone that I have entered any meeting code at all).

 

I have tried to update the software but without success so I guess there is some kind of set-up that is incorrect. Good to know is that we do not have a "Provisioning Server".

 

I would appreciate any support with potential ways of solving the problem since I have tried to find support on the forum without success.

BR

Philip

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000 problem to connect to teleconferences with Dual Tone

Hello Philip,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=

 

Depending on the Software version you may need a provisioning server but this is all described in the FAQ as well.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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