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Soundstation IP 7000 times out after form submit in configuration

Occasional Visitor

Soundstation IP 7000 times out after form submit in configuration

I recently deployed a Soundstation IP 7000 conference phone. They are registered with my SIP server, and all seemed to be working well. However, I realized there were some issues with the built in digitmap and our system's dialing plan. So, I made the appropriate modifications to the digitmap using the web configuration utility and hit submit. The form times out every time and the changes do not take. I made a simple change to the SIP server settings as a test as well. The form also timed out, but the change stayed.


Is there another way to change the digitmap other than the web configuration utility? Or, can anyone advise me on how to troubleshoot this issue? The problem seems to only happen when trying to make a change via the web page. After the timeout, I can go back to the main web page with no problems.

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Polycom Employee & Community Manager

Re: Soundstation IP 7000 times out after form submit in configuration

Hello jaredclifton,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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