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Soundstation IP 7000

ChrisNIC
Occasional Visitor

Soundstation IP 7000

We have recently purchased a Soundstation 7000 IP conference phone.  I have followed instructions from our phone switch manufacturer, Mitel, on how to setup the phone on the network.    I have followed these instructions but can't seem to get it to pick up the number.

 

Also, I have not been able to ever get to the phone through its IP address.  I have been informed that even if it is setup incorrectly, I should still be able to get to its website through its IP address (which it does assign itself).

 

Does this mean that the phone is faulty?  There should be nothing preventing this connection according to our network systems team.

 

Thanks,

 

Chris

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000

Hello Chris,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

 

I would start by checking if the IP 7000 has actually got an IP Address. This is outlined => here <=

 

I would then check if the IP 7000 has actually got the SIP Server details. This is outlined => here <=

 

I would then check if the IP 7000 is actually registered to the SIP Server . This is outlined => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
misbah21681
Occasional Visitor

Re: Soundstation IP 7000

HI

 

i have polycom Sound station IP 7000 i installaed with AAstra MX-One but sip not register  but any other Sip phone i installed its working fine kindly tel me how i web config Polycom IP Sip fone please help me

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation IP 7000

Hello misbah21681,

welcome to the Polycom Community.

 

Did you see the reply I had provided to the original Poster?

 

If no then the community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4