Soundstation IP 7000

[Anonymous]

I installed this phone on a ShoreTel system and I can call ext to ext fine and local calls work fine as well. When I hit the dial button then enter the long distance number after 8 digits are entered I get reorder tone. When I enther the LD number then hit dial it works fine. I am confused as to why it works one way and not the other unless there is a timer that needs to be tweaked.

the digit map is this

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|8xx#xxxx

Thanks for any help on this.

Gene

[SteffenBaierUK]

Hello Gene,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Above explains the Digitmap in detail and also how to troubleshoot this.

I would suggest, if not done so already, upgrade to the latest UCS 4.0.4 and then test again or troubleshoot.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I cannot figure out how to upgrade the software. I am followi ng the manula but am missing something

[SteffenBaierUK]

Hello ,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

If above does not help you please contact your Polycom reseller and/or Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services