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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-10-2014 03:53 PM

HP Recommended

We've purchase a couple of SSIP 7000 and have them sucessfully registered on a 3cx system which is using port 6060 as the default sip port becuase of a multi tennant setup. When calling out, the Soundstation is trying port 5060, therefore the phone system is not recognizing any users or outbound rules for the call. The polycom is still trying to use the default port (5060) to make calls even though its line is registered with a different port. The SSIP 7000 can recieve calls but outgoing fails with a fast busy. Thanks in advance for the help.

 

Phones running :

Phone Model SoundStation IP 7000 Part Number 3111-40000-001 Rev:N         UC Software Version 4.0.7.2514 BootROM Software Version 5.0.1.10553

2 REPLIES 2

‎11-10-2014 11:18 PM

HP Recommended

Hello redmtn_tech,

welcome to the Polycom Community.

Did you change the port to 6060 on the phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-11-2014 10:14 AM

HP Recommended

In what area are you talking about changing the port? The phone was autoprovisioned, and i made sure that the port was set to 6060. I know its correct because the line registers to the correct PBX on the 6060 port. Should I use an outbound proxy? Thanks for the quick reply.

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