Plantronics + Polycom. Now together as Poly Logo

Soundstation IP5000 SIP Configuration

Occasional Contributor

Soundstation IP5000 SIP Configuration

I have a Soundstation IP5000 that I am trying to configure for SIP.

Phone details:

Phone ModelSoundStation IP 5000

Part Number3111-30900-001

Rev:HMAC Address00:04:F2:FA:C8:9C

IP Address10.10.0.155

UC Software Version4.0.13.1445

BootROM Software Version5.0.13.0801

When I check the log I see:

Registration failed User: 881095, Error Code:480 Temporarily not available
Registration failed User: 881095, Error Code:400 Bad Request

I am connecting to a Avaya CS1000, there is no password setup on the phone switch. BTW, 881095 is the extension number.

Any help you could provide would be appreciated.

Message 1 of 2
Polycom Employee & Community Manager

Re: Soundstation IP5000 SIP Configuration

Hello @Chromeplated,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Populating the credentials like shown in the above post should work with any SIP switch.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2