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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-17-2013 11:38 AM

HP Recommended

Anyone have documentation on how to configure Call Manager to allow SIP registration of Soundstation IP 7000 running UC 4.0.x ?  I had this working fine with UC 3.3.3, but there was an issue with integration on Group Series 700 that prompted me to upgrade.  Registration now fails and I cannot test if issue is resolved on Group Series.

 

I've looked all over for documentation but there is nothing recent.  Any help is much appreciated.


Thx

 

Kevin O'Connor

kevin1@us.ibm.com

914-945-2974

3 REPLIES 3

‎05-18-2013 12:56 AM

HP Recommended

Hello Kevin,

welcome to the Polycom Community.

The CUCM is not a supported Platform for our VoIP Phones.

 

The FAQ contains a general overview how to register to a SIP server here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Our SoundStructure VoIP card is tested against the CUCM and has a deployment guide that can be found => here <=

 

NOTE: No Support or instructions can be provided for non tested devices or supported devices!


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-01-2013 05:22 AM

HP Recommended

Hello all,

 

Polycom Soundstations are now supported on the Cisco CUCM platform.

 

Please check => here <= for more details.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-27-2014 04:13 PM

HP Recommended

Kevin,

I've just spent several hours to finally get our IP7000 registered with CM 10.1 after upgrading the phone firmware to v.4. I did end up calling Cisco support. I relied on this document and Cisco said it was very good as well.

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

You really only need to make sure the CM profile is setup according to the doc and follow the "Lines" portion on the phone. The phone does not use many of the features if registered to CM. It's what we give up.

The transport protocol that works for us is "TCPpreferred" and CM uses the standard SIP protocol profile. Perhaps you have several like we did.

 

Paul

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