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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-10-2014 03:45 PM

HP Recommended

I have a Polycom Soundstation IP7000, when on an active call and I initiate a conference call by dialing and connecting another call, i dont get the option to join the two calls. The initial call is place on hold while I connect to the other call and after I connect to the other call I can switch between calls putting one or the other call on hold but I cannot join the two calls. What am I missing?

 

thanks

 

 

3 REPLIES 3

‎03-11-2014 09:13 AM

HP Recommended

Hello twaymer,

welcome to the Polycom Community.

Depending on the software version that is installed the usage may vary.

 

On a SSIP7000 running the latest UCS 4.0.6 dialing the other party, and once connected, shows the conference softkey.

 

Pressing this provides you with a new dialtone and you can dial the second party.

 

Once connected to the second party you simply press conference and you are all connected to each other.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-11-2014 10:10 AM

HP Recommended

In attempting what you just described, when the second party is connected and I press the conference soft key, the phone shows me that all parties are connected but the first party remains on hold and is never connected to the conference. Any ideas?

 

Here is my stats

 

Label: SIP

Version: 3.3.3.0069

 

thanks

 

Was this reply helpful? Yes No

‎03-11-2014 11:35 AM

HP Recommended

Hello twaymer,

this seems to be a signaling issue and the far end seems to not respond to the re-invite.


The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

I would also suggest you update your software to something more current?

 

I would also try and contact your SIP provider so they can help you troubleshoot this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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