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Soundstation duo Lync cannot register

Occasional Advisor

Soundstation duo Lync cannot register



I am trying for few days to log a polycom soundstation duo to my lync 2013 infra.


I tried UC 4.0.7, 4.1.0 and 4.1.1 but I always finish getting Error Code:480 Temporarily not available


I also have a CX500 which is working good (dhcp options 120 and 43 are set)


With the 4.1.1 version, if I try to log using PIN, I see that the name of the user appears on the screen and I see the PIN process in Lync sip logs (getting the account, name etc...).



0822152317|sip  |*|03|Sip UnRegister Dsp:username Auth:'' Inx:0
0822152317|sip  |*|03|SipUserRemove: user 0 being removed.
0822152317|sip  |*|03|Sip Register Dsp:username Auth:'username' Inx:0
0822152321|sip  |*|03|User removed
0822152321|sip  |4|03|Registration failed User: username, Error Code:480 Temporarily not available
0822152328|cfg  |4|03|Prov|Uploading phoneWeb.cfg failed


I used the Lync_Provision.pdf and to configure a lync.cfg



What can cause the error 480 ? where should I look for help?

Message 1 of 2
Polycom Employee & Community Manager

Re: Soundstation duo Lync cannot register

Hello francois,

welcome to the Polycom Community.


There is really no configuration required as you simply set the phone in to LYNC Profile and then choose the PIN & Extension to login.

The community's VoIP FAQ contains this post here:


Dec 6, 2011 Question: What Phone Models support the LYNC 2010 or LYNC 2013 Features added in UCS 4.0.1?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2