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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello jusfdmhc,

we have an issue but your phone does not fit the right circumstances.

 

I cannot mention any more details just that you are not affected by it.


You can wait for other users to comment but the unit is most likely dead.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have seen this a couple of times before. The unit is dead. I am unfortunately unaware of a way to fix this issue.

 

We have also received at least one unit in this state brand new out of the box. It was DOA and RMAd.

HP Recommended

OK. Is it possible to get an out of warranty repair ? 

HP Recommended

Hello jusfdmhc,

You should be able to call our helpdesk and arrange this paying a fee. I am unable to state how much this would be.

 

You find the numbers => here <=


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Durning boot up

press and hold  6, 8 and * to fix it 

 

HP Recommended

Hello jusfdmhc,

This is a factory reset which will only work if you still see the Menu aka Cancel / and or Setup / About / 

 

Your original post stated the SSIP6000 just shows 3 red LED's


What state is your SSIP6000 in and what do you see on the screen?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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