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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello All,

 

We have this soundstructure C16 polycom in the office. Our PBX vendor does not support it on our network and so I'm stuck with the problem on how I could get it functional. However, the PBX vendor suggested that since they can only support a "limited" plethora of Polycom/Siemens devices, they can configure a SIP phone for me and have this connected to the soundstructure C16 so it could be connected to the network. Not sure if this makes sense? Can somebody please help me?

 

Thanks,

Bernie

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Bernie,

Yes you can use this and then simply purchase => this <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello Bernie,

welcome to the Polycom Community.

Does this SoundStructure have an analog or a SIP card within?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

Thank you so much for your response. I believe it has a card interface inserted in it. Attached is the picture. Is this the SIP card you are referring to?

 

Best regards,

Bernie

 

 

HP Recommended

Hello Bernie

looks like an analog line going in there.

 

It should support an analog line as long as your PABX supports an analog line.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffan. What does it take for me to be able to use a SIP phone rather than an analog line. I have calculated some things that needs to be carried out when I do the "analog line solution" route and it involves too many steps for me. On the other hand, if i can use a SIP phone rather than an analog line, all i need to do is setup a network drop...

If I use this kind of SIP phone (picture attached), will this work?

 

HP Recommended

Hello Bernie,

Yes you can use this and then simply purchase => this <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

You rock! Thanks Steffan. I will try this!

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