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Soundstructure with Cisco CME

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Soundstructure with Cisco CME

Hi, my customer has purchased a Soundstructure C8 system with 4 phones and wants them connected to their call manager express v8.6.  All the instructions I find in Polycom's site are for a CUCM cluster.  I've been trying to set it up as a SIP phone with no luck so far.  Unfortunately, I'm doing this 3 time zones away so I can't see the phone they are trying to place.  I can get into the Soundstructure VoIP interface and DHCP has already given them IP addresses.  Mostly, I've just been trying to set them up as simple SIP phones but there aren't many options under phone type.  Is CME even compatible?  And if so, where can I find a configuration that will work?

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Polycom Employee & Community Manager

Re: Soundstructure with Cisco CME

Hello jlivingston,

welcome to the Polycom Community.


As you already found the SoundStructure VoIP card is only supported on the certified CUCM platform.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Above are simple instructions how to utilize a SIP extension and password combination on our Web Interface to register to a SIP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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