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Spectralink-SL_8441-UA/5.6.3.1192 - Calls drops after 32 seconds

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Occasional Visitor

Spectralink-SL_8441-UA/5.6.3.1192 - Calls drops after 32 seconds

Hey Guys,

 

I am struggling with Spectralink-SL_8441-UA/5.6.3.1192 as in calls are getting dropped in 32 seconds and i can see BYE sent by Spectralink phone(integrated with Avaya Aura 7.x)

 

Below logs captured from SysLog.

AppCallC::TimerOut500ms: RTCP Detection Timeout, Dropping call(0x42d62880)

SipCallDrop 9c1b48,bd03e8 reason 6
CStkCall::Drop(reason = 6) (0x9c1b48)

 

Avaya SIP - Spectralink SIP: Working

Avaya H.323 - Spectralink SIP: Call drop after 32 seconds

Spectralink SIP - Spectralink SIP: Call drop after 32 seconds

 

Any leads?

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Spectralink-SL_8441-UA/5.6.3.1192 - Calls drops after 32 seconds

Hello @PramodS 

 

SpectraLink has not been a Poly company for over 10 years or so.

 

Please contact our old friends at https://www.spectralink.com/

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Spectralink-SL_8441-UA/5.6.3.1192 - Calls drops after 32 seconds

Hello @PramodS 

 

SpectraLink has not been a Poly company for over 10 years or so.

 

Please contact our old friends at https://www.spectralink.com/

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2