Plantronics + Polycom. Now together as Poly Logo

Speed Dial for Polycom 650

Occasional Contributor

Speed Dial for Polycom 650

Hello there,


I would like to ask if it is possible to have a speed dial on line keys (not softkeys) without using the Directory.xml but only the configuration file of the device.


Is that possible or is the directory file mandatory.


Based on the administration guide (page 104) only the local contact directory is used for SD. 


Thank you

Message 1 of 2
Polycom Employee & Community Manager

Re: Speed Dial for Polycom 650

Hello chris85,

To answer this correctly would be to reply no.


The Speed Dials of the phone are based on a <mac> Or 000000000000-directory.xml file.


To elaborate more on the answer depends on the current software version of the phone.


UCS 4.0.0 introduced some new features where you can add Speed Dials via the Web Interface.

The community's VoIP FAQ contains this post here:


Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=


Above shows some functionalities and the Web Interface possibilities.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2