Speed Dial on line 2

[doncrob]

I'm working with a school's phone system implementing Polycom VVX 310 phones.

Line 1 is registered with the VoIP provider.

Line 2 is registered with an internal FreePBX to interface with the Intercom system.

It's working great but the end user is having to enter a lot of key strokes to access the intercom where they are used to pressing just one button on the old analog system.

ie....  choose line 2, dial 6405# wait for dial tone from intercom then dial room number.

Is there a way to create a directory entry or softkey that will choose line 2 and dial 6405#?

[SteffenBaierUK]

Hello @doncrob,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[RaulP]

I having the same issue, did you found a solution for this request?

[SteffenBaierUK]

Hello @RaulP ,

welcome to the Polycom Community.

A Speed Dial cannot be programmed to use a certain line. Most likely you find your answer in the EFK post linked above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[yois]

I'm upvoting this as a necessity.

EFK's work well but are for admin's to set up; this needs to be functionality available to the end user.

[SteffenBaierUK]

Hello @yois ,

welcome to the Poly Community.

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier