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Speed dial with a pause

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Occasional Visitor

Speed dial with a pause

How do I add a pause to a speed dial number on a vvx 500?

Message 1 of 15
14 REPLIES 14
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Polycom Employee & Community Manager

Re: Speed dial with a pause

Hello Mika,

welcome to the Polycom Community.

 

To answer the question truthfully I can only reply no. Not in a simple and easy method.

The community's VoIP => FAQ <= contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

Above post shows as the 4th example how to add a speed dial in conjunction with the EFK functionality and assign it to a hardware button.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 15
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Occasional Visitor

Re: Speed dial with a pause

I just started using Polycom phones. From reading through this forum, it looks like this has been discussed for several years.

Quite frankly, I'm flabbergasted that it's not possible to add a pause in a phone number on the VVX series - this is supposed to be a business class phone. Never heard of conference calls that require a meeting number? My 15 year old consumer level home phone can do this!

 

What is the best/official way to get a requirement submitted?

Thanks!

Christophe.

Message 3 of 15
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Polycom Employee & Community Manager

Re: Speed dial with a pause

Hello Christophe

The FAQ contains this:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?
Resolution: Please check => here <=

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-request-a-change-to-the-current-Polycom-SIP-UCS/t...

Replied from a mobile device
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 15
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Occasional Visitor

Re: Speed dial with a pause

I would agree with others in this forum, that I am disappointed that my company just upgraded our entire phone system with Polycom VVX phones, only to find out that a basic feature such as a pause button is not possible.

 

Steffen - while you point us to the change request link, the reality is the end user can't make the request, and needs to jump through several hoops, of which most users won't take the time to do.   As the moderator, I would appreciate it if you could open a request on our behalf.

 

Thanks,

Mike

 

Message 5 of 15
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Occasional Visitor

Re: Speed dial with a pause

Are you kidding me, my new phones don't have this feature that has existed on many phones for 20 years and the answer is "hardly anyone has requested this so low priority".  This is silly.  PLEASE FIX

Message 6 of 15
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Polycom Employee & Community Manager

Re: Speed dial with a pause

Hello Seattle VVX User,

welcome to the Polycom Community.

Whilst I completely understand your requirement you hopefully appreciate the fact that demands for features need to be arranged in a manner that outlines the urgency.

 

I already replied in this post to three different users how they can officially "ask" for this feature to be added.

 

The above needs to be followed in order to streamline these kind of request with the customers that purchase thousands or even ten thousand or more of our phones.

 

To add this is not simply three lines of code and this is outlined in the FAQ post quoted above.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 15
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Polycom Employee & Community Manager

Re: Speed dial with a pause

Hello all,

I had forwarded these  posts to product management and we are currently looking in possibly adding this functionality into a future software version.

 

I have no further details or official commitment or a time line so please watch these post's and / or any future release notes.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 15
Occasional Visitor

Re: Speed dial with a pause

Honestly, Polycom should be embarrassed. To blatantly ignore their customers’ requests to have a basic business feature included in a “business class” phone system is inexcusable. I would like to formerly request that my name be added to the ever growing list of Polycom users unhappy with the lack of basic business class features available in their “business class” phones. I can promise that if I am ignored, I will not be a Polycom user for much longer.

 

Message 9 of 15
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Polycom Employee & Community Manager

Re: Speed dial with a pause

Hello Ryan224,

welcome to the Polycom Community.

I am unsure if you are aware but Polycom has recently used up all the 16.8 Million MAC addresses in the 00:04:F2 range meaning we have produced such amount of phones utilizing the range mentioned above.

 

Out of these 16.8 Million devices so far 5 different users complained within this post about the lack of such feature.

 

Adding the 7 other users I am aware from this post => here <= we have 12 different users or organisations who can follow up the official described method of requesing a change:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


@Ryan224

 

Could you kindly elaborate on the business case of your usage and how many phones are at risk ?

 

As already explained in this and the other linked post Polycom product management is aware and due NDA limitations I am not able to comment on future software versions but I encourage anyone to follow up as advised in the above FAQ post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 15