We are using Jive with our Polycom VVX 411 phones and I'm having an issue where 1 of my phones will occassionaly reboot and when looking through the logs Jive support recommended that I set my DNS servers to 22.214.171.124 & 126.96.36.199. I went into settings / advanced / admin settins / network config and set them. I also verified that they were set when I log into the web portal. When I go to Settings / Status / Network / TCP/IP Parameters the DNS Server and DNS Alt. Server are still showing as the old one. I have tested this on another phone as well and see the same thing. I have restarted both phones a few times and verified that the DNS servers are still set but the old ones still showing under status. What can I do to get this setup properly? Thanks.
Hello @PaulHackett ,
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Not knowing the exact config you have used I assume you would also need this:
<test tcpIpApp.dns.address.overrideDHCP="1" />
Otherwhise we take what we get from DHCP
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.