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Status/Line indicators

SOLVED
Highlighted
Occasional Advisor

Status/Line indicators

Hello

 

I have Polycom soundpoint ip331 voip phones, with no line/staus indicators functioning, although diagnostics show that the LED indicators are working properly.

 

Where in the sip.cfg file, are the settings, where this can be enabled?

 

I have done searches, looked at your guides, and I'm getting nowhere.

I don't understand, how a basic feature, is so hard to find. It's ridiculous, i have wasted 2hrs, looking for this crap.

 

Can someone pls. point out, where this feature is enabled in the sip.cfg file.

What's it called?????????????????????, how is it named?

 

info about the phone,

 

Phone Model SoundPoint IP 331 Part Number 2345-12365-001 Rev:B MAC Address   IP Address   UC Software Version 4.0.1.13681 BootROM Software Version 5.0.1.10553

Message 1 of 12
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Status/Line indicators

Hello terra,

Using an old software like 4.0.1 and a term like sip.cfg makes me worried.

 

We have not used a sip.cfg and a phone1.cfg since SIP software 3.2.x and UC Software 4.0.1 is also ancient.

 

I recommend:

 

  • Upgrade to UC Software 4.0.11 and BootROM 5.0.11
  • Setup a simple registration as explained => here <=

I just tested this running 4.0.11 on a SPIP331 and I get a green LED when I access my line.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 12
11 REPLIES 11
Highlighted
Polycom Employee & Community Manager

Re: Status/Line indicators

Hello terra,

welcome to the Polycom Community.

Do you mean BLF aka:

 

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

 

If yes a SPIP 331 cannot do this.

 

If not please provide more details what you are after and upgrade to UC Software 4.0.11 as this is the currently latest supported version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
Highlighted
Occasional Advisor

Re: Status/Line indicators

Hi Steffen

 

Thanks for getting back top me.

 

No it's not the BLF.

 

What I'm looking for, is the Green light that comes on, when you press a line key. Either Line 1, or Line 2.

 

I'm looking for it in the sip.cfg file, but I don't know how it's worded.

 

I've done searches, for the following "display, status, LED", and i can't locate where it is.

I'm sure it's just the wording about Line/Status indicators, but what is it.

 

I also had issues, with the persistent volume, but that was easy to locate, as the wording makes sense. I.E. Headseat/Handset Persistent Volume.

 

I know it in the sip.cfg file, as i tested on a phone that the line indicators were working, but after flashing a sip.cfg file, now there not lighting up.

This is ok, as it's my test phone, that i use to test upgrades, and configurations.

 

Can you point me in the right direction?

 

Regards

Message 3 of 12
Highlighted
Polycom Employee & Community Manager

Re: Status/Line indicators

Hello terra,

Using an old software like 4.0.1 and a term like sip.cfg makes me worried.

 

We have not used a sip.cfg and a phone1.cfg since SIP software 3.2.x and UC Software 4.0.1 is also ancient.

 

I recommend:

 

  • Upgrade to UC Software 4.0.11 and BootROM 5.0.11
  • Setup a simple registration as explained => here <=

I just tested this running 4.0.11 on a SPIP331 and I get a green LED when I access my line.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 12
Highlighted
Occasional Advisor

Re: Status/Line indicators

Hi Steffan

 

I will upgrade, as you recommend, and post back.

 

Thx

Message 5 of 12
Highlighted
Occasional Advisor

Re: Status/Line indicators

Hi Steffan

 

I'm already running the latest:

 

Phone Model SoundPoint IP 331

Part Number 2345-12365-001 Rev:B

MAC Address  

IP Address  

UC Software Version 4.0.1.13681

BootROM Software Version 5.0.1.10553

 

What i did, is reset the phone to defaults, and then used a simple reg file, as you mentioned, I already had one setup, thx! for reminding me.

 

Were all good to go.

 

 

 

Message 6 of 12
Highlighted
Polycom Employee & Community Manager

Re: Status/Line indicators

Hello terra

The latest is 4.0.11 and you are using 4.0.1

I leave it up to you

Please consult the FAQ for update questions

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 12
Highlighted
Occasional Advisor

Re: Status/Line indicators

Hi Steffan

 

 

Does this look good below?

 

UC Software Version 4.0.11.0583 BootROM Software Version 5.0.11.0282

Message 8 of 12
Highlighted
Polycom Employee & Community Manager

Re: Status/Line indicators

Hello terra

yes

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 12
Highlighted
Occasional Advisor

Re: Status/Line indicators

Hi Steffan

 

Great!

 

Thx!, for all your help!

 

Phones are all good now!

 

 

Message 10 of 12