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Storing a contact number with pause and #

Zan
Occasional Visitor

Storing a contact number with pause and #

I'd like to store a contact number with one or more pauses within it, as the call needs to be answered first and the IVR system requires a few seconds before being able to listen for the extension number.

Is it possible to store a contact number with pauses and the # key?

Message 1 of 15
14 REPLIES 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Storing a contact number with pause and #

Hello Zan,

 

welcome to the Polycom Community.

 

As an FAQ post for this functionality was missing I added a new one => here <=

 

Please let me know if this answers your question and provide some feedback so other users can profit from this post.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 15
Zan
Occasional Visitor

Re: Storing a contact number with pause and #

Hi Steffen,

 

I'm not sure how the FAQ answers my question.

 

I'm on the Edit Contact screen, with focus on the Contact field, and the softkeys are "Save", "1/A/a" and "Cancel".

 

Are you proposing that I re-define the softkeys for the Edit Contact/Contact field?

 

If so, can you give me a bit more info on how to do that?

 

Regards,

Zan

Message 3 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: Storing a contact number with pause and #

Hello Zan,

 

I may have not made myself clear enough.

 

The Current SIP / UCS Releases no longer have the ability described in older Admin Guide to add a pause to a speed dial to my knowledge.

 

You need to utilize the Softkey example given by me.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 15
George_Rindov
Occasional Visitor

Re: Storing a contact number with pause and #

It is August 2013 - is there an instruction on how to store a contact number with pause and # in Polycom SoundPoint IP550?

Message 5 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: Storing a contact number with pause and #

Hello George,

Even in August 2013 the answer is still the same as given on my last reply.

Any change to the latest releases need to be requested via a feature request as explained in the faq. A work around has been already provided.

Best regards

Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 15
meyerovb
Occasional Visitor

Re: Storing a contact number with pause and #

My IP450 is running 3.2.3, my hosted provider will not support a higher version than that.  How do I implement a pause in speed dial?

Message 7 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: Storing a contact number with pause and #

Hello meyerovb,

welcome to the Polycom Community.

As already discussed in this and other topics there is currently no way to add a pause directly into a speed dial.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 15
meyerovb
Occasional Visitor

Re: Storing a contact number with pause and #

I get that, but is there some way to do a macro for it in my software version?
Message 9 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: Storing a contact number with pause and #

Hello meyerovb,

the process is nearly the same as shown in the linked FAQ post.

 

Older outdated software like yours uses a different syntax to activate features. This is documented in the relevant matching Admin Guide.

 

For yourselves as an example SIP 3.2.2 Page 4 - 46:

 

You must make the the following changes to the <feature/> parameter that is defined in the sip.cfg configuration file:

 

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 15