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Strange issue on IP 550

muyousif
Occasional Contributor

Strange issue on IP 550

Hi tech, I am having a strange issue. I configured the line keys as speed dials on IP 550 using mac-directory.xml file using provisioning server. Directory file downloaded by the phone and I can see the line keys as speed dials when I take preview from the web interface. But in real on phone screen there is nothing. Line keys are just blank. Please help me.

 

Phone Information Phone Model SoundPoint IP 550 Part Number 2345-12500-001 Rev:R MAC Address 00:04:F2:32:18:BB IP Address 10.10.0.193 UC Software Version 4.1.1.0260 BootROM Software Version 5.1.0.85063

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Strange issue on IP 550

Hello muyousif,

have you yet had a chance to follow up this other post => here <= ?

 

The phone in question was sold back in January 2011 to the Ministry of Information & Technology in Canada and I assume you are running a SIP server and not LYNC.

 

In my last post above I recommended to use UCS 4.0.6

 

You have installed UCS 4.1.1 which is for LYNC only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Squigley
Valued Contributor

Re: Strange issue on IP 550

4.1.1 has this problem when you're using it in a normal SIP environment. I had the same experience, as it wasn't clearly marked that 4.1.1 was for LYNC only. I also found that if you went into the directory on the phone and edited an entry, and either saved or cancelled, it would then cause all the speed dial entries to appear on the screen properly. We rolled our phones back to 4.0.6 and the issue was resolved.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Strange issue on IP 550

Hello Squigley and all,

 

I am unsure how Polycom can make it more clear if there are any restrictions for a software release than posting that very information in the software release notes.

 

The UCS 4.1.1 release notes clearly state on page 5:

 

Polycom UC Software 4.1.1 is for use with Microsoft® LyncTM Server and using a single registered line only.

 

We cannot be held responsible if a user decides to not read this information or ignore it.

 

I did advise the original poster to use 4.0.6 but they decided to ignore this advise.

 

If bugs or issues are found in the field users need to report these in the correct manner or we are unable to action on these.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4