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Strange noise from Polycom Trio 8800

Alphabeta2019
Occasional Visitor

Strange noise from Polycom Trio 8800

Hello. We have recently purchased 8 or so of these devices and had a strange intermittent issue on at least 4 of them now.

Intermittently, when attempting an outbound call, the device will make a strange beep noise which cannot be stopped unless the device is rebooted.

I believe we’re running firmware 5.71.4145
Any help would be HUGELY appreciated!
Message 1 of 3
2 REPLIES 2
Alphabeta2019
Occasional Visitor

Re: Strange noise from Polycom Trio 8800

Worth pointing out we’re just using this as a conventional voip phone. No integration with anything!
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Strange noise from Polycom Trio 8800

Hi,

Please install a currently supported software version like 5.9.0

Replied via a mobile device
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3