Re: Support for VVX 500 Call Center Disposition Codes
welcome to the Polycom Community.
The Polycom phones do support ACD functionality but this depends on the SIP server that is being used.
The SIP server would provide information via SIP messages back to the phone and the phone would then display additional keys or features if needed.
Please provide more details on what you are attempting to archive.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's