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Syslog at trio 8800

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Occasional Visitor

Syslog at trio 8800

Are there any syslog messages issued by a Polycom TRIO 8800 that have alerts or information about packet loss, latency, and jitter?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Syslog at trio 8800

Hello @MarcosVinhas ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

To answer your actual questions Poly Phone logs or Syslog messages are not really meant for untrained users to interpret.

 

The Poly Trio supports Microsofts Quality or Experience reporting and in addition in openSIP mode support VQMon reporting as for example explained => here <= or >here<

 

As a solution as an example is >here< a company called Telchemy

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Syslog at trio 8800

Steffen, I'm sorry about it, but i couldn't understand your reply. This links referes to VVX strutcture, there is no mention about the TRIO 8800. These settings are applicable to this equipment?
Message 3 of 4
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Polycom Employee & Community Manager

Re: Syslog at trio 8800

Hello @MarcosVinhas ,

 

Again I can only refer you to the FAQ:

 

Jan 25, 2015 Question: Why do most FAQ posts not mention the VVX101, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, 601, Poly Trio 8800 or Trio 8500, VVX D60 or CX5500?

ResolutionMost FAQ posts have been written before these new phones had been introduced. Please check the Admin Guide and/or Release notes for compatibility issues.

 

The same is applicable to older documentation.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4